Terms of Use

Welcome to Pawfect Match Pet Care!
By accessing our website or using our services, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities as a client.

1. Service Eligibility

  • You must be 18 years or older to book or request services through our platform.

  • By booking, you confirm that you are the legal owner or authorized caregiver of the pet(s) receiving services.

2. Bookings & Cancellations

  • All services must be booked in advance and are subject to availability.

  • We require a minimum of 24 hours’ notice for cancellations or rescheduling.

  • Late cancellations or missed appointments may incur a full service charge.

  • Frequent cancellations may affect future bookings.

3. Pet Health, Safety & Behaviour

  • Pets must be in good general health and free from contagious diseases at the time of service.

  • All pets must be up to date with:

    • Vaccinations

    • Flea and tick treatments

    • Deworming

  • You must inform us in writing of:

    • Medical conditions or injuries

    • Allergies

    • Behavioural issues (e.g. aggression, separation anxiety)

  • We reserve the right to refuse or stop service if a pet poses a safety risk.

4. Emergency Care

  • In the event of illness or injury, we will:

    • Attempt to contact you immediately.

    • Seek veterinary care if you are unreachable.

  • You are responsible for all related veterinary expenses.

  • We are not liable for treatment outcomes provided reasonable care was taken.

5. Liability & Insurance

  • While every precaution is taken, you acknowledge that:

    • Animals are unpredictable.

    • Accidents, injuries, or escapes can occur.

  • Pawfect Match Pet Care is not liable for injury, illness, loss, or death unless due to gross negligence.

  • You agree to hold us harmless for:

    • Damages caused by your pet

    • Loss of property during home visits unless directly due to our misconduct

  • We recommend all clients carry pet insurance.

6. Owner Responsibilities

By booking our services, you agree to:

  • Provide accurate and up-to-date information about your pet.

  • Ensure your pet has access to clean water, food, and supplies if you're not present.

  • Allow safe, legal access to your home (for home visits/pet sitting).

  • Disclose any third-party access (cleaners, friends, etc.) to avoid confusion or conflict.

7. Payment Terms

  • Full payment is due on or before the day of service.

  • We accept cash, bank transfer, and mobile payment apps (details provided at booking).

  • Invoices are available upon request.

8. Photos, Media & Updates

  • With your consent, we may:

    • Send you photo updates of your pet.

    • Use selected images for marketing purposes (website/social media).

  • If you prefer your pet’s image not to be shared, please let us know in writing.

9. Website Usage

  • All content on our site (text, logos, images, design) is the property of Pawfect Match Pet Care and cannot be used without written permission.

  • You agree not to:

    • Reproduce, distribute, or copy our content.

    • Use our site for any unlawful or commercial purposes without consent.

10. Privacy Policy

  • We value your trust. Your personal information will only be used:

    • To communicate with you

    • To provide services

    • For record-keeping and legal compliance

  • We do not share or sell your data to third parties.

  • You can request to view, update, or delete your data at any time.

11. Amendments

  • We reserve the right to update these terms at any time.

  • Continued use of our services and website constitutes acceptance of any changes.